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Virtual Department Operations Center
Carlsbad Municipal Water District, Carlsbad, CA

Don Rawson Associates Client


Incorporated Microsoft Teams into the Department Operations Center (DOC) for the Carlsbad Municipal Water District. Now, using Teams, the District can operate their DOC completely remotely, or, if necessary, as a hybrid environment, allowing staff to contribute to the District’s emergency response operations from any location in real time.


Improved activation notification procedures and virtual situational awareness processes designed to shorten response time and expedite emergency field support.


Refined and strengthened position checklists to increase staff’s understanding of both their individual and collective DOC responsibilities.


Created 12 pre-identified hazard objectives and 155 relevant tasks for immediate response before an incident occurs. Hazards identified included boil water orders, dam failure, power failure (including Public Safety Power Shutoff events), reservoir failure, sewer emergencies, and water main breaks.

Carlsbad Municipal Water District, Carlsbad, CA
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